Posts Tagged sales pitch
Improving Your Brand and Business Using Social Networking Tools
The face of social networking has really changed over the years from offline physical meetings to online presence of businesses, personal brands and multiple organizations. Let us go back into time a little. Remember those years when you had to travel long distances just to make an initial sales pitch or portray your brand to prospective clients. How about having to print out tons of fliers and distributing around all the states within the country just to make a new product popular Then, I am sure you often wondered what became of some of those fliers.
The internet and online presence has made things much easier, giving personal and company brands the ability to connect with millions of people around the world simultaneously and consistently over time. This is referred to as the world of Social Networking and websites like Facebook and Twitter are leading the pack among others. You find businesses having fans all over the world and this followership extends to the friends and associates of a particular fan either through hisher Facebook page or twitter account.
Tags: long distances, networking tools, physical meetings, sales pitch, social networking sites
Keep Phone – proper etiquette business builds
In many companies, the interaction with the customer comes first over the phone. So what kind of first impression are you doing
Train employees. Seems pretty simple, but you must ensure that all employees answer the phone in an appropriate manner. This includes having a positive tone, be courteous and helpful, and the identification of one’s business. It may also include responding before a specified number of rings or saying something about a current promotion. Something as simple as, Thank you for calling ACME, that is, talking about Jim. What I can help you help avoid potential problems. Write the correct greeting and post it near each phone. Having a direct conversation with each employee to be aware of this greeting and its importance. Make sure the correct phone etiquette is understood as a shared responsibility to work for any person using the phone. Over time, should become a force of habit, but this is a custom of the business owner must cultivate with care and monitor from time to time.
Answer voicemail and messages. If a customer leaves a voice message or a phone message on your business, be sure to respond promptly. Even if it’s just to say I do not know yet, but we’re working on it for you, which will make the customer feel better knowing they are not being ignored.
Consider an answering service. Most customers tend to respond better to human interaction, so you might consider a professional service that responds to handle after hours calls. Another possibility (depending on your type of business) may be to forward after-hours calls to a different phone, like a cell phone or home phone.
Keep it simple. If a customer calls to their place of work, it obviously has something to say or who you ask. Do not make them wait through a sales pitch script that takes 2 minutes, keep it simple greeting, and let the customer talk. This also applies to recorded messages, or you have a phone network and offer multiple options for each call. If a call will be automatically routed to a recorded message, eliminate or limit the number of rings before connection.
Depending on the size of your business and the number of people who can answer the phone, it sometimes makes sense to call occasionally to see what your customers hear. A random checks of the work is the owner and help ensure consistency.
Tags: force of habit, human interaction, phone etiquette, positive tone, sales pitch